On-Demand Support
Need quick assistance? Our On-Demand Support service is designed for customers who are not enrolled in our managed service contract. This secure tool allows our support technicians to remotely access your workstation and resolve your issue efficiently.
Important:
Please ensure you have contacted a support technician before downloading the application. Call your Tekro support agent at
866-835-7680
If your company restricts user-installed applications, kindly reach out to your local administrator for assistance.
To help expedite the process, we’ve provided an example email with all the necessary information for your local administrator.
MAC Users: Please request a PIN from your technician. You will need to enter this PIN during the installation process.
EMAIL EXAMPLE:
Subject: Request for Approval of On-Demand Support from Tekro
Dear [Local IT Administrator’s Name],
I hope this message finds you well. One of your users has requested On-Demand Support from Tekro, a local IT consulting firm. We’ve likely had the pleasure of working with your organization before, providing reliable IT solutions and support.
Our On-Demand Support tool facilitates a secure remote connection between a Tekro technician and the end user, allowing us to efficiently diagnose and resolve technical issues. Please note that all remote support sessions will be billed at your contract rates.
Before proceeding, we kindly ask for your approval to download and install the On-Demand Support application. If you have any concerns or require further information about the support process, please feel free to reach out.
Thank vou for vour time and consideration