DEDICATED PARTNERSHIP AND SUPPORT
We work hand-in-hand with customers across every phase of our partnership to build trusting and enduring relationships based on transparency and full life cycle support.
• Award-winning customer support
• 95% customer retention rate
• Average customer tenure is 13 years
• Dedicated support across purchasing, planning, onboarding,
go-live, and through the entire customer life cycle
EVIDENCE
• 97% of buyers want more transparency from ERP providers1
• 26% of industry decision makers cite customer support as a
trigger for evaluating new ERP solutions1
• We actively engage with our customers via advisory boards and
through our Industry Circle program where customers participate as references or tell their Epicor success stories via published case studies and videos